After the 'Phone Extensions' tab displays, you will need to click on 'Add Extension' near the top center right of the page, ensuring you select the appropriate model of Polycom phone you are adding:. After choosing the correct model you will be prompted with a window that looks like this:. After the subjective information has been input into the appropriate fields, be sure to click on save to create the extension. At this point the extension has been created in Evolution and the phone needs to be told how to find its configuration on the server.
To do that we will need to connect the phone to the network and ensure it has power. When a Polycom SoundPoint IP Model phone boots it immediately starts a 10 second countdown before it attempts to reach out to the provisioning server to download its configuration.
Click on the 'Setup' button, when you do you will be prompted for a password. Enter and select 'Ok'. In order to provision the phone, you will need to modify the server type and the server address, specifying valid values so the phone can find its configuration on your Evolution PBX. To do that, using the arrow keypad on the phone, highlight 'Server Menu' and click the 'Select' soft button. The first field in this menu is labelled as 'Server Type' and will be highlighted when the menu first displays.
To edit this field, click the 'Edit' button on the bottom of the LCD and use the left or right arrows to choose a value. For a remote phone, or a phone over a more complex network I.
After specifying the server type for the download, you will need to tell the phone where the server is. Using the arrow pad to navigate, highlight the 'Server Address' field and select 'Edit'. To manually change the time on your phone, use the following steps:. Clear your browser's cache if the login screen does not show the Polycom emblem in the upper left corner.
Incorrect Login Screen. Correct Login Screen. Receiving an invalid password error after entering the default password or your Vonage Business account number indicates the password is locked by the previous owner or carrier. Use the following steps to resolve this error:. The phone will reset if the MAC address was entered correctly. The password to access the phone will now be the default value Vonage Business Communications Support Enter a search topic. Add a Phone to an Extension Before you set up your phone, it must be Added to an Extension if purchased from Vonage Business after account sign up or if used with a prior service provider.
Press the Menu button top right and use the arrow keys to navigate the menu. Select Settings and then select Advanced Settings. Select Admin Settings and then select Reset to Defaults. To manually change the time on your phone, use the following steps: Press the Menu button, go to Status and then press the Check Mark Button Select. Go to Network and press Select. Document the IP Address displayed on the phone. Open a web browser and enter the phones IP address in the address bar.
NOTE : The computer must be connected to the same network as the phone. Incorrect Login Screen Correct Login Screen If you still cannot reach the correct login screen, use the following steps: Firefox Open in a private window. Did you time it? Imagine installing 1, of these manually. Manual provisioning can be effective, but mostly when you are dealing with a small number of phones. You can learn more about centralized provisioning servers here.
Using a central server to provision and manage devices has many benefits. Not only will all of your information be stored and accessible in one place, but you will also benefit from:. Since that varies between different solutions Broadsoft, CoreDial, Phonism, etc.. From there, we recommend you refer to your server documentation. Note: Obviously a Cisco server will be different from a Microsoft server. Below we have included some generic instructions for configuring options 66 in your server.
If you run into trouble, please consult the documentation specific to your server. This can be a powerful tool for for Polycom users.
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