Warranty status types. Warranty types. Verify product. It matches the product: Would you like to view the product details page for the new product? Unable to determine warranty status. We are unable to determine your warranty status for the product and serial number provided. Change your product. Example error formatting. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language.
Confirm Back. Check your warranty. This product cannot be identified by Serial Number alone. Please enter a Product Number to complete the request. By completing and submitting this form you consent to the use of your data in accordance with HP's Privacy statement. Learn more about HP's privacy policy. Check warranty status. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. In general the higher frequency of change is because Matte Black ink is the one that is used for lines and black objects in technical papers bond, coated, HW coated, natural tracing paper, etc.
One thing that users may notice is that Gray ink is used in higher quantities than Cyan, Magenta and Yellow inks. This happens because of the following reasons:. Gray areas which are very typical in technical drawings can now be printed by using only Gray ink. In the past, these areas had to be printed by combining Cyan, Magenta and Yellow inks. This means that Gray ink is used more frequently than the rest of the inks C, M, Y which are now used less frequently, so the difference in consumption is noticeable.
However overall the T Series printers will actually need to use in total less ink to print gray areas than previous Designjet products. Soft colors can now be printed by combining C, M and Y inks with Gray. The addition of Gray ink softens the color, improving transition areas. It also allows printing soft colors by using less C, M and Y. These two types of contents are very typical and make the consumption of Gray to increase and the consumption of C, M and Y to decrease.
NOTE: Do not try to remove an ink cartridge while printing. Remove an ink cartridge only if you are ready to insert another one. Make sure the printer wheels are locked the brake lever is pressed down to prevent the printer from moving.
The front panel displays the status of the Ink Cartridges. Press OK to continue. Open the relevant Ink Cartridge cover for the Ink Cartridge you want to replace. Pull the required Ink Cartridge straight up to remove it from the printer.
The front panel indicates the missing Ink Cartridge. Before removing the cartridge from its wrapping, shake it vigorously.
Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters marking the empty slot, matches the letter or letters on the cartridge label.
Insert the ink cartridge into its slot. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted. When all cartridges have been inserted, close the cover. In the Printhead Information submenu, scroll to the Printhead that you want information on and press OK.
The front panel displays information on the selected Printhead. The printer moves the Carriage to the correct position to replace Printheads.
NOTE: If the carriage is left in the removal position for more than three minutes without inserting or removing any printheads, it will try to move back to its normal position at the right-hand end. When the carriage has stopped moving, the front panel display will prompt you to open the window and lift the carriage cover.
Lift the Carriage cover to access the printheads. Lift the blue handle and pull the Printhead straight up out of the Carriage. To insert a new printhead first remove the orange protective caps. The printhead is designed to prevent you from accidentally inserting it into the wrong slot.
Insert the printhead slowly and vertically, straight down. It may be. Insert all other printheads that need to be installed, and close the carriage cover. When all the printheads have been inserted correctly and accepted by the printer, the printer will beep. If the printer does not beep when you insert the printhead and the Replace message appears on the front panel display, the printhead may need to be reinserted. The printer will start checking and preparing the printheads.
The default routine process, when all printheads are changed, takes 25 minutes. If the printer finds problems in preparing the printheads, it will take longer, up to 55 minutes. For a single printhead insertion, the times vary between 15 and 35 minutes.
After all printheads are checked and prepared, for the printhead realignment. Precise alignment between printheads is essential for accurate colors, smooth color transitions, and sharp edges in graphical elements.
Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced. In cases where the paper has jammed, you have used a custom paper, or are experiencing problems with color accuracy you may need to align the printheads.
If the paper has jammed, it is recommended that you reinsert the printheads and initiate the realignment procedure with the Image Quality Maintenance menu.
NOTE: Do not use transparent and semi-transparent paper to align the printheads. Photo paper is recommended for the best quality. If the realignment process is running and the wrong paper is loaded, press the Cancel key on the front panel. Do not print if the realignment process has been canceled. You can restart the alignment with the Image Quality Maintenance menu procedure. Load the paper you wish to use. You can use a roll that is at least mm 24 in wide or a cut sheet that is A2 landscape or larger.
Remove and re-insert all the printheads, see Remove a printhead and Insert a printhead. This will. Ensure the transparent window closed, as a strong light source near the printer during printhead.
The process will take about six minutes. Wait until the front panel display shows the process. Do not use transparent and semi-transparent paper to align the printheads. Photo paper is recommended for the best results; plain, bond and thin coated papers provide acceptable but marginal results. Press the Menu key to return to the main menu and select the Image Quality Maintenance menu icon.
Select Align printheads. The printer will check to see if it has enough paper to run the realignment. If the loaded paper is satisfactory, the printer will run the realignment and print a realignment pattern. Ensure the transparent window is closed, as a strong light source near the printer during printhead realignment can affect alignment. The process will take about five minutes. Wait until the front panel display shows the process complete before using the printer.
This means that the alignment has not completed successfully. Therefore the printer is not aligned and the alignment should be repeated before printing with good image quality. The problem may be due to:. If the problem persists after using valid paper, cleaning the printheads, and keeping the window closed, there may be a failure in the scanning system needing reparation or the printheads, although clean, may not work and need to be replaced.
The Low message is an early warning sign and it is advisable that new supplies should. The amount of ink remaining in the Ink Cartridge. When the Very Low message is displayed, overnight printing should not be attempted. Changing the Ink Cartridge is strongly recommended to prevent the printer from stopping.
The printer will stop and will not be able to continue printing until a new Ink Cartridge has. If this occurs halfway through printing an image, you should check the. It would be recommended. You are recommended to test the printheads individually to find the failing printhead. Remove all the printheads and insert them alone one by one, Closing the latch and the. The front panel display will indicate the failing one. You are recommended to start the printhead removal process from the front panel, but.
You are recommended to remove the printhead and then reinsert it; if that fails, clean the. A printhead replacement process has not completed successfully, relaunch the replacement. The printhead is not a suitable type for use in printing for instance, a setup printhead. The following table describes the Printhead Error Codes. Refer to the above descriptions of the status messages for the appropriate action. Welcome to ManualMachine.
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Table of contents 1 Troubleshooting ENWW iii. ENWW v. ENWW 1. The front panel has the following components, starting with the four direct-access keys: 1.
While holding the Up and OK keys down, press the Power key to turn on the printer. Wait until the HP logo appears in the front-panel display, then release all three keys. Service menu service engineers only From the main menu, press and hold the Up and Cancel keys. Service menu for users From the main menu, press and hold the Down and Cancel keys. General troubleshooting This chapter will guide you through the relevant steps to take when troubleshooting the printer. Troubleshooting system error codes System Error Codes on page 53 contains a list of system error codes and their respective descriptions and recommended corrective actions.
ENWW General troubleshooting 3. Performing the necessary service calibrations Is the printer calibrated correctly after replacing a component? Solving print-quality problems Whenever a print-quality problem appears, it is advisable to print the Diagnostic Print to help diagnose the problem.
The printer does not power on See What to do if the Front Panel is blank on page The printer continuously rejects printheads 1. See Electronics Module Test on page Cover sensors are not working 1. Replace the faulty Sensor.
The line sensor has problems detecting paper 1. Troubleshooting paper jams and printhead crashes The failure modes "paper jam" and "head crash" are grouped together because in many cases a paper jam causes the paper to lift up into the Carriage path and cause a Printhead crash, thus causing many paper jam failures to be reported as head crashes. Banding at variable extreme environmental conditions Since the Accuracy Calibration has been done at normal environmental conditions, printing in extreme environmental conditions will cause banding because the advance of the Media Advance Roller does not correspond to the same conditions that the calibration was done in.
Worm marks on HP Coated paper with light area fills Light bands S-shaped in Paper axis direction where light area fills are printed, causing unacceptable Image Quality defect. ENWW General troubleshooting 5.
The basket was damaged during printer setup 1. The right-hand edge must be aligned with the blue line on the Print Platen. If the Right Roll Support is misaligned or not properly attached to the printer, the Rewinder will not function properly. If possible, hand-cut paper should not be used. Print-quality troubleshooting Print-quality troubleshooting actions NOTE: For some print-quality problems, a Call Agent can try to troubleshoot the printer by requesting the Customer to perform certain actions.
When faced with a Print Quality problem, perform the following actions in order to resolve the problem: 1. ENWW Print-quality troubleshooting 7. Considerations for Printing the Diagnostic Print 1. Printing the Diagnostic Print 1. Corrective action If the printer has nozzle defects, you can still get perfect print quality results. ENWW Print-quality troubleshooting 9. The method of improving Nozzle Defects is to: 1. Diagnostic Part 2: Printhead Alignment This test is designed to check any color-to-color and bi-directional misalignment the printer may have.
If the printer is experiencing horizontal misalignment problems, the Alignment Test will show something like this: 2. Banding If the printer is experiencing a banding problem, you will see repetitive horizontal bands within the printed image. ENWW Print-quality troubleshooting Troubleshooting Banding Problems If banding does not occur in all the colors, then it is more than likely a Printhead problem. In this case, try the following: 1.
Corrective action In order to solve problems that result in banding, try the following 1. No Printing Defects Found in the Diagnostic Print If all the test patterns from the Diagnostic Print are correct and you still experience Image Quality problems, you can use the following procedures to resolve the problem.
Printing the Advanced Diagnostics Print 1. Reading the Advanced Diagnostic Print results Paper Advance This plot helps you to visually check any alignment problems of the printer. Corrective action To fix Paper Advance problems, try the following: 1. Printhead Alignment NOTE: To ensure you obtain meaningful results, use the same type of paper that the customer was using when they encountered the image quality problem.
The Printhead Alignment Diagnostic print shows the following diagnostic test results: a Line Sensor Calibration b Pen to Pen Align c Carriage thetaZ d Bidirectional align high e Bidirectional align Low For tests a , b , and c , the order of the color band is: For tests e and f , the order of the color band is: Once the printer has correctly printed and scanned the Printhead Alignment Diagnostic print, the Front Panel displays the results.
Reading the Printhead Alignment Diagnostic Print The following plot shows correct printhead alignment for all patterns. Nozzle Health The print contains three separate parts. This is what you would see in the Nozzle Print Test part if there are nozzles not printing correctly: 1. Corrective action for Nozzle Defects If the printer has nozzle defects, it does not mean that you will not get perfect print quality results.
Force Drop Detection If the Nozzle Print Test plot has persistent white point banding in only one color that cannot be fixed with a printhead recovery, you can use this option to resolve the problem by resetting the nozzle health database so that all nozzles are assumed to be correct. Once the nozzle health database has been reset, drop detection is forced.
Perform the test as follows. Troubleshooting print-quality problems General advice 1. Horizontal lines across the image banding When you look at the image you have printed, there are horizontal lines across the print. Troubleshooting Corrective action 1. Lines are missing, too thin, or too thick Shown below is an example of what you might see if you have this problem: Corrective action 1.
Problems with stepped lines When you look at the image you have printed there are 'stepped lines' in the borders of arrows and diagonal lines. Lines are discontinuous If the lines are broken in the following way:. Troubleshooting 1. Lines are blurred ink bleeds from lines This problem is often caused by the ink soaking into the paper, making the lines blurred and fuzzy.
Corrective action 1. Try rotating the image. Problems with graininess Shown below is an example of what you might see if you have problems with graininess: Corrective action 1. Paper is not flat If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see visible defects in the printed image, such as vertical stripes. Ink marks on the paper This problem may occur for different reasons. Horizontal smears on the front of coated paper If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands.
Ink marks on the back of the paper This can happen after a lot of border less printing, especially with non-standard paper sizes. Problems with the edges of objects Stepped or not sharp The edges of objects or lines appear to be poorly defined or lighter in density than expected.
Darker than expected The edges of objects seem darker than expected. Black and white prints do not look neutral Consider printing in grayscale color options submenu inside the printing preference menu.
Horizontal lines at the end of a cut sheet print There is a type of defect that only affects the end of a print, within approximately 30 mm of the trailing edge of the paper. Vertical lines of different colors The print has vertical bands of different colors along it. Vertical marks on the print T series only The print has vertical marks caused by the roll cover arm pinches.
White spots on the print White spots are seen on the print. Output only contains a partial print If the output that was expected only contains a partial image, then try the following to resolve the problem: 1.
Problems with image clipping This normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by the software. Some objects are missing from the printed image Large quantities of data may be necessary to print a high-quality large-format print job, and in some specific workflow there may be issues that can lead to some objects missing from the output.
When to use the Print Quality troubleshooting tool:. How to start the Print Quality Troubleshooting Wizard 1. For Mac OS 1. Ink cartridges The printer's six Ink Cartridges provide matte black, magenta, yeloow, cyan, gray and photo black ink to the Printheads. ENWW Ink-supplies troubleshooting General precautions when handling ink supplies Use the following precautions when handling Ink Supplies: NOTE: Do not touch, wipe or attempt to clean the printhead nozzles.
When should you replace the ink supplies? Ink cartridge levels, information and replacement Ink cartridge levels The front panel displays Ink Levels shown as level bars.
There are two methods for checking the ink levels of your Ink Cartridges. Use the Arrow keys to scroll Troubleshooting through the information. About gray ink. This happens because of the following reasons: 1. Change an ink cartridge using the following procedure: 1. Printhead information, replacement and alignment Obtaining Printhead Information 1. Changing a Printhead 1.
Open the window. Troubleshooting 9. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. It may be damaged if you insert it too fast, or at an angle, or if you rotate it as you insert it.
Close the Window. The front panel display confirms that all printheads are correctly inserted. Aligning Printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions, and sharp edges in graphical elements. Reinsert Printheads Procedure 1. This will Troubleshooting start the printhead alignment procedure. Ensure the transparent window closed, as a strong light source near the printer during printhead realignment can affect alignment.
Image Quality Maintenance Procedure 1. Scanning errors during alignment If the alignment process FAILs, a Scanning problems message appears on the front panel. Missing There is no Ink Cartridge present, or it is not properly connected to the printer Low The Low message is an early warning sign and it is advisable that new supplies should be obtained of that particular color. Very Low When the Very Low message is displayed, overnight printing should not be attempted.
Changing the Ink Cartridge is strongly recommended to prevent the printer from stopping halfway through a print. Empty The printer will stop and will not be able to continue printing until a new Ink Cartridge has been installed. If this occurs halfway through printing an image, you should check the quality of this image, as stopping mid-plot can affect the print.
It would be recommended to reprint the image once a new Ink Cartridge has been installed. Reseat You are recommended to remove the Ink Cartridge and then reinsert it. Altered There is something unexpected about the Ink Cartridge's status.
Expired The Ink Cartridge has passed the expiration date. Printhead status messages OK The Printhead is operating correctly and no action is required. Missing There is no Printhead present, or it is not properly connected to the printer. Test printhead separately You are recommended to test the printheads individually to find the failing printhead.
Remove all the printheads and insert them alone one by one, Closing the latch and the carriage cover after every insertion. The front panel display will indicate the failing one showing the reseat or replace message. Reseat You are recommended to start the printhead removal process from the front panel, but instead of removing the printhead, simply press the OK key on the front panel. Replace You are recommended to remove the printhead and then reinsert it; if that fails, clean the electrical connections; if that fails, replace the printhead with a new printhead.
Replacement incomplete A printhead replacement process has not completed successfully, relaunch the replacement process and let it finish completely it is not needed to change the printheads.
Remove The printhead is not a suitable type for use in printing for instance, a setup printhead. Better to reseat the PEN than to reject it. You can only view or download manuals with. Sign Up and get 5 for free. Upload your files to the site. You get 1 for each file you add.
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