Installation errors cs5

One or more of the following errors appears in the install log when you install Creative Suite 5. If the Adobe Support Advisor sent you to this document: Check the Adobe Support Advisor for any additional errors after reviewing the information in this document.

If there are no additional issues and you are still encountering problems, see Troubleshoot CS5 and CS5. You can use that document to identify any additional issues. The CS5.

However, it incorrectly reports an error at the end of the installation process. Installation progress. After you click Install, a progress bar appears. Installation errors that occur from this point on are recorded in the main CS5 installation log. If the installer detects any conflicting processes, shut those applications to continue. If you can quit the conflicting process through normal methods, do so. If the process does not have a user interface or if the user interface is not responding, do the following:.

Shut conflicting processes on Windows. Right-click the taskbar and select Task Manager. Select a conflicting process from the list and click End Process. Repeat step 3 for any additional conflicting processes.

Shut conflicting processes on Macintosh. Double-click the Activity Monitor application. From the pop-up processes filter menu in the upper-right corner of the window, choose All Processes. Select a conflicting process from the list and click Quit Process. Then, click Force Quit. Repeat step 4 for any additional conflicting processes. Failed installation errors or problems. Please try restarting your system and installing again.

Click Troubleshooting to display the error message messages or codes and some troubleshooting tips. To troubleshoot installation failures, try the following, in order. If you haven't already done so, search the knowledgebase for errors.

Use any additional information that appears below the error message to search for a solution in the Adobe Knowledgebase. Paste the error text into the Search The Knowledgebase field and click Search. Only the last component installation that failed caused the installation to fail. Once you have identified the last component that failed, scroll to the top of the component installation. Review each log entry between the beginning and ending lines of the component installation for any error messages.

Search Adobe Support for possible solutions to any errors in this portion of the log. Note: If no error messages are listed, troubleshoot the referenced component. Use the log to see the type of action that the component installation took, and to determine troubleshooting steps. To troubleshoot the failed installation component, first determine what the component was trying to install, then perform component-specific troubleshooting.

For example, if the installer tried to install a font pack, but there aren't errors between the beginning and ending component installation log entries, troubleshoot fonts.

You might uninstall and reinstall a font, check permissions on the fonts folder, and disable font management utilities.

The following entries for Windows users indicate that bit components could not be installed and can be ignored on a bit system:. The following entries indicate that an installation component has failed, but do not indicate the cause of the failure.

You can ignore entries similar to the following:. If you're troubleshooting install errors that occurred before you clicked Install, analyze the PDapp log file.

Note: The following folders are hidden by default. Each line in the log starts with a date and time stamp, which indicates when the installation was attempted. Each attempt starts with a Build Version number. Analyze only the most recent attempt. For example:. Search Adobe Support a solution to each error message. Omit paths and machine-specific information from search strings. If you cannot find a solution for your error after searching the Adobe Support page, contact Adobe Support.