My lifetime map update service that came with my , that TomTom has twice before told me is active, isn't compatible with my ? But my long experience with TomTom Support has taught me that this is how things go.
You speak into one end of the support form, and the responses that come back often seem like no one has done any research into your problem before responding. They also often don't come back sounding like people on the other end have a full command of English.
First, I'd referenced an earlier string of correspondence about this device, with TomTom Support clearly trying to help me with it. So why is TomTom demanding proof of purchase again? But go back and read that request again. The dollar amount "to this incident? It's bad enough that I and others have to even seek help on something that should be a simple task of plugging in our GPS units to update them with fresh maps. But when we do, at least it would be nice if the support team showed some degree of actual support on its end and didn't confuse things with confusing responses.
I responded with the required proof-of-purchase, and I await an answer. Apparently, things are confused on TomTom's back-end because I have two different accounts, and something might not be linked right. Of course, if TomTom allowed people with multiple devices to have a single account to manage all of those, this might have been avoided. By the time my map is updated, it'll be out-of-date In the meantime, I decided I'd try updating my TomTom That turned into a day-long process that required two separate computers to complete.
The TomTom Home software recognized that my map was old and that I was entitled to a free update. Next, it tried downloading the map, which took ages -- and it's not that large of a file, 1. Things got worse when it tried to update my device.
For several hours, all I saw was this:. Eventually, I gave up trying to update through my Mac. I unplugged, fired up my Windows 8 laptop and started the process again. After three hours, the maps themselves still hadn't downloaded. It wasn't an issue with my internet connection. Everything else was streaming through the interwebs just fine. TomTom just appeared to be pushing the maps out very slowly. Since my Mac had the maps already downloaded, I started the process afresh there before going to sleep.
At this point, I just assumed the installation process must take forever. I could see plenty of complaints in TomTom's official forums about this. This forum discussion in particular encapsulates all the frustration I was feeling and at least reassured me that it was TomTom's problem, not mine. It was started in September It begins with this post:. That was the same thing I was going through now, over a year later.
The forum discussion is full of TomTom customers having similar problems. Some offer help, with all manner of convoluted things to try. The last post in the thread from September of this year ends this way:. I wouldn't care if TomTom wasn't answering if that meant it was busy trying to figure out a fix.
But my experience over the years with technical problems with the company leads me to conclude that it's not interested in fixes. At this point, I feel like TomTom figures people will just toss their devices and start over, out of frustration. When I got up this morning, the install process was still going.
After 10 hours, it still hadn't completed. Back to Windows. I plugged in there, started the map download process and was pleased that finally, the new maps came down quickly. Then the install process fired up and surprise, that actually completed.
In the end, all I needed to do to update my map was a day of time and two laptops. There's gotta be a better way, and smartphones may be it It shouldn't be like this. When my first TomTom had issues, I figured it was just a strange, one-off thing. I wasn't happy that I effectively had to trash a perfectly good unit, but I moved on. To have troubles with three units in total?
That's unacceptable. I or anyone shouldn't have to try different operating system and cross our fingers and toes in hopes that we can update our maps. Of course, the answer is that there is a better way -- our phones. When my TomTom acted up this week, I also had the in the car. I switched to that, but it took forever to recalculate a route back onto the freeway I needed to reach.
I could have done the same with Apple Maps, too. There's no need for painful map downloads with them. The maps are always up-to-date. Still, I have found dedicated GPS units to be useful. I've loved the traffic updates and the instant re-routing suggestions that my TomTom has provided. I have coverage that's solid in places where my phone might not get a signal. Meanwhile, disappointment at Garmin Well, there's always Garmin!
As it happens, I have a Garmin unit, a Nuvi that I purchased in the middle of this year for a trip to Costa Rica, since the TomTom didn't have coverage for that area. It worked out cheaper than renting one, so I figured it made sense. I dusted off the Nuvi today.
I'd been planning to sell it on Amazon, since I preferred TomTom interface. But with my TomTom woes, I thought I'd hang on to it. It came with lifetime maps, so I went to update those. On the Mac, the Garmin software auto-filled a product code for me, then declared the code to be invalid, instructing me to get one from my account on the Garmin web site, where no product code was listed.
On Windows, more luck. Click here to find out which program you need to install in order to update your device. If you see an error message during an update, you can usually resolve the issue by keeping your device connected and starting the update again. If you still get error messages, click the link below for additional troubleshooting. If your device is not recognized by your computer, you may need to install updated software or drivers.
If your map download was interrupted you can resume downloading by clicking the link below and following the simple steps. In rare cases, your navigation device may not start correctly or may stop responding. If this happens, try resetting your device. If your navigation device is looping after a map update, you need to remove a file from the map folder on your device. Help me now. How can we help you?
I have a new device, where do I start? Learn more. I have just purchased a map, now what? I want to buy an update for my map.
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