How do I open the printer Tray? A print job is stuck in the printer queue. How do I delete it? Any Printer. Error: Device driver software was not successfully installed -or- Your printer failed to install. The disc comes loose and moves around in the printer tray during printing.
The printed image on my disc is skewed or squished. If you stop it, it will just try to restart so you must disable it. Make sure the service is "seeing" the robot. Check the PTPJobs folder on the server computer. Find the Status folder. The first entry should list the connected robot:. If it does not list the robot, the server is encoutering a drive problem or print driver problem.
To troublshoot further, download and install the latest PTPublisher client on the server computer. Disable the PTPublisherService.
Now start up PTPublisher on the server. It will ask you to calibrate the drives. Follow the steps to complete this procedure. Recheck the status file. On the Client. Call us on during normal working hours.
Online Support. Primera Bravo2 AutoPrinter. At CD-writer. Our engineers have specialist training from Primera in the USA to ensure that we can always ofer you the best value products with the highest level of service.
Disable Autorun or AutoPlay. If found, an appropriate program is launched. The type of program would depend on whether it was an audio CD or installation CD, etc. When a program launches it steals precious computing power and the burn is interrupted enough to cause a failure. See article Log File. E-mail this report to Technical Support. I receive software error or burned disc. All these words: Exact phrase: Any of these words:. Support center. Knowledge base. Support links. Category View.
KB Home. Discs are rejected with burn or recording engine errors. I receive software error or burned discs are rejected down the center chute PTPublisher.
Article ID: Email article Enter your email. Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? PTPublisher stops printing after printing the first disc. Disc is left in the printer tray. Prints multiple copies OK from Disc Cover. First 50 discs are picked but a picking error occurs after last disc is picked.
BravoPro Xi or Series My image is not printing centered on my discs Discs are printing with poor quality, poor color matching, streaks, banding, or missing colors. My Bravo series Disc Publisher or Auto Printer only prints one disc at a time when I print directly from my design program.
Should I install it? Live Chat Support Software.
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